Refund policy
Store Information
Company Name: LUV THE GLAM & DECOR LLC
Address: 12521 MIDPOINTE DR, RIVERVIEW, FL 33578, United States
Tax ID: 88-1820117
Phone: +1 (904) 422-2294
Email: info@luvtheglamdecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Email-submitted enquiries are answered within 24 business hours.
1. Scope of Refund Policy
This refund policy governs purchases of furniture and household goods (chairs, beds, cabinets and matching accessories) made through LUV THE GLAM & DECOR LLC online store for United States customers.
2. Refund Request Period
Refund applications must be submitted within 14 days after product delivery.
3. Conditions for Refund
Returned merchandise must keep original condition, free from damage or alteration that harms resale value. Goods need to be brand-new and unused. All accessories, manuals and original packaging must arrive complete and undamaged. Items damaged through customer misuse are not eligible for refund.
4. Refund Request Process
Initiate your refund request by emailing customer service at info@luvtheglamdecor.com.
5. Customer Service Confirmation
Upon receiving your application, our team will assess qualification within 24 business hours and share return guidance alongside return-to address.
6. Return Address
Approved returns must be shipped to: 12521 MIDPOINTE DR, RIVERVIEW, FL 33578, United States
7. Return Shipping Costs
For qualified returns, LUV THE GLAM & DECOR LLC bears all return-shipping expenses and provides prepaid shipping labels. No extra costs fall upon customers.
8. Packaging Requirements
Repack merchandise in its original container or equivalent protective packaging to prevent damage during transit.
9. Refund Processing Time
Once returned goods are received and inspected, LUV THE GLAM & DECOR LLC processes your refund within 2 business days to your original payment instrument.
10. Refund Amount
Refund principal equals your original product payment including applicable sales tax. Return-shipping charges are covered by us.
11. Return Request Confirmation
After submitting your application you will obtain confirmation email including request reference number, return-to address and operational directions.
12. Customer Support
For questions about this refund policy email info@luvtheglamdecor.com. Support will be delivered within 24 business hours.